We’ve all encountered customer service from the customer side, employee side, or maybe even both. In hospitality, we are often…
Airbnb has risen like a disruption rocket to come after the hospitality industry with a vengeance. By now, this is…
Thick Data or Big Data? If the two had to arm wrestle, who would win? The truth is, it depends…
In a recent talk, Seth Godin breaks down the difference between Nike and various hotel companies like Hyatt, Marriott and…
Google is the dominant force in Search MKTG. But beyond their roots in Search, they have 7 total platforms with…
Clueless Customer Service is killing your brand. Let’s see if you’ve ever had this experience before: you’re in line at…
How far do you go in anticipating your customer’s needs AND in using that approach to exceed their expectations? …
Just as a picture is worth a thousand words – or perhaps a thousand angry words that you’re obviously BLIND…
