If you’re of a certain, unspecified age and you live in Miami, chances are you know about the Omni shopping…
This may be the quintessential Isaac Newton quote. Progress over the course of human history underpinned Newton’s discoveries. We are…
When Macy’s began to realize that their customers could no longer be segmented as online or in-store, they realized they…
When Hector Hernandez, aka Digital Kahuna, shared his insights on Digital Marketing at the Digital Branding Analytics Miami 2019 Conference,…
At the recent Digital Branding Analytics Miami 2019 Conference, Evan Carroll shared an interesting case study of Westpac Bank of…
Ah yes – the old, tried and true, customer service saw, repurposed for a client project. A friend of mine…
Online retail has been built up as the death knell of traditional retail. Certainly, the power and convenience of the…
Recently, I had an opportunity to work on an Instagram Ad campaign for a class project targeted at Virgin Voyages.…
Klear put together a report titled “The State of Influencer Marketing in 2019”, where they analyzed over 2M Instagram #ad…
We’ve all encountered customer service from the customer side, employee side, or maybe even both. In hospitality, we are often…
